Volunteering role

Befriending Mental Health Phone Support Volunteer

Roles are only available to Brighton & Hove residents at this time

We are specifically looking for volunteers to support people with accompanying mental health needs.

A friendly telephone call can make a big difference to someone who spends most of their time alone.

As a telephone befriender you will be carefully matched with an individual who we think would be a good fit for you. You will make a weekly telephone call, or perhaps a couple of shorter calls each week. We encourage you to decide between the two of you which day of the week you would like to have the calls, and whether this is a set time or not.

If appropriate, you may wish to transition to face to face socially distanced meetings. In this case we will require you to attend a more in-depth induction session. We will also complete a Covid risk assessment of the match.

Time required

1+ hour a week. We’d like you to be able to commit to a minimum of six months


  • Connects you to others
  • Fun and fulfilling 
  • Can advance your career, particularly good opportunity for people looking to gain experience for care, social, health and charity sectors.

Practical Considerations

Volunteers will be reimbursed for all reasonable out-of-pocket expenses.

Key skills required

  • Strong listening skills
  • Understanding of older people and/ or people with disabilities/long term health condition as well as an understanding of mental health needs
  • Non-judgemental attitude
  • Honesty and trustworthy
  • Commitment and reliability
  • Respect for confidentiality
  • Friendliness and warmth
  • Empathy and resilience.


Together Co is Brighton and Hove’s leading loneliness charity, working to create connections that change lives for the better across the city. We run Befriending and Social Prescribing services supporting more than a thousand people a year and have 400+ volunteers working alongside our small paid staff team. In a city of 300,000 people no one should be lonely or socially isolated. Together, we can make sure no one is.  

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© 2019 Together Collective a Company Limited by Guarantee registered in England and Wales: Company No. 03895574, whose registered office is Brighthelm Centre, North Road, Brighton BN1 1YD. Together Collective is a registered charity: Charity No. 1083390