Volunteering role

Telephone Befriending Volunteer

During the Covid pandemic we are offering distanced befriending to individuals who are at risk of social isolation as a result of their age, disability, or health condition. A friendly telephone call can make a big difference to someone who spends most of their time alone.

As a telephone befriender you will be carefully matched with an individual who we think you would be a good fit for. You will make a weekly telephone call, or perhaps a couple of shorter calls each week. We encourage you to decide between the two of you which day of the week you would like to have the calls, and whether this is a set time or not.

You will build up a relationship with the individual you are matched with. We will let you know about the person’s likes and dislikes, hobbies and interests, to help with initial conversations. We will also share our telephone befriending manual for tips and techniques for making conversations.

We encourage you to involve the individual in the conversations through asking questions. You may like to look at new activities and hobbies you can learn and enjoy together for example listen to the same radio programme or share recipes and cooking tips.

It is important to respect and appreciate the individual you are matched with making sure that you do not miss or forget telephone calls . In addition we ask you to commit to at least 6 months of supporting someone.

If appropriate, you may wish to transition to face to face socially distanced meetings. In this case we will require you to attend a more in-depth induction session. We will also complete a Covid risk assessment of the match.  

Time required

1+ hour a week. Flexible. We’d like you to be able to commit to a minimum of six months.

Key skills required

  • Strong listening skills
  • Understanding of older people and/ or people with disabilities/ long term health conditions
  • Non judgemental attitude
  • Honesty and trustworthy
  • Commitment and reliability
  • Respect for confidentiality
  • Friendliness and warmth
  • Empathy and resilience

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Apply now to transform lives

Complete our online form to become a Telephone Befriending Volunteer. Successful applicants will be invited to interview.

© 2019 Together Collective a Company Limited by Guarantee registered in England and Wales: Company No. 03895574, whose registered office is Brighthelm Centre, North Road, Brighton BN1 1YD. Together Collective is a registered charity: Charity No. 1083390